10 minutes 6) while on hold, the driver calls back informing us that they won't be coming to do the installation because "they don't have our dishwasher or the parts for installation 7) I tell the driver the dishwasher is sitting in my dining room, and had been delivered on the original date and, he tells me I'll have to call Home Depot to schedule another date 8) I thank him for his effort, and call Home Depot dispatch back. A different dispatcher takes my call, and tries to reach the driver. rolls around and nobody shows up and I call dispatch back for an update.
4) within minutes the driver calls to say they are 15 minutes away, but I had to clarify with him that they were to remove the old dishwasher and install the new one and, he needed to bring the missing installation kit 5) well, 5:00 p.m. The dispatcher tells me our installation is now scheduled for 3:00 - 7:00 p.m. on Friday 3) Friday rolls around, I call dispatch to get an update at 4:15 p.m. At her suggestion we scheduled installation on Friday 10/28 2) on Thursday evening we received an automated call informing us the crew would arrive between 1:30 - 4:30 p.m. 1) the phone agent suggested we not schedule for Thursday 10/27, as she had only 2 slots open, but she did take down the note that the original delivery included the dishwasher, but not the installation parts. We called to schedule the return of Home Depot to complete the installation of our new dishwasher.
“This was one of the worst experiences we've had in a very long time.
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